ek33 Privacy Policy

1 Overview

ek33 ("we", "our", "us", or "the Platform") is committed to protecting the personal information of all players who use our online betting and casino services. This Privacy Policy has been prepared in accordance with internationally recognized data protection principles and describes how ek33 collects, processes, stores, and safeguards your personal data when you visit our website, create an account, make transactions, or interact with our customer support team.

This policy applies to all personal data processed by ek33 in connection with the delivery of our services to players in Bangladesh and other markets. Please read this document carefully. If you do not agree with any aspect of this Privacy Policy, you should cease using ek33 services and close your account as described in our Terms & Conditions.

We may update this Privacy Policy from time to time. Any material changes will be communicated to registered players via email or a prominent notice on the Platform. The most recent version will always be accessible on this page. Your continued use of ek33 services following notification of changes constitutes acceptance of the revised policy.

2 Data We Collect

ek33 collects personal data through several means, including information you provide directly, data gathered automatically through your use of the Platform, and information obtained from third-party verification services. The categories of data we collect are detailed below.

2.1 Registration Data

When you create an ek33 account, we collect the following information:

• Full legal name as it appears on your government-issued identification
• Date of birth (to verify you meet the 21+ age requirement)
• Residential address (including city, district, and postcode)
• Email address
• Mobile phone number
• Username and encrypted password
• Preferred currency (Bangladeshi Taka, BDT)

2.2 Identity Verification Data

To comply with anti-money laundering (AML) and know-your-customer (KYC) obligations, we may request:

• A copy of a valid government-issued photo ID (National ID Card, Passport, or Driving Licence)
• Proof of residential address (utility bill, bank statement, or official correspondence dated within 3 months)
• Proof of payment method ownership (screenshot of bKash, Nagad, or Rocket wallet; or bank statement showing account holder name)
• Source of funds declaration for large deposits or withdrawals

2.3 Financial Transaction Data

When you make deposits or withdrawals, we collect:

• Payment method type and account details (e.g., bKash number, Nagad number, bank account number)
• Transaction amounts in Bangladeshi Taka (BDT)
• Transaction dates, times, and reference numbers
• Deposit and withdrawal history

2.4 Betting and Gaming Activity Data

• Sports betting history (including cricket, football, kabaddi bets, and live in-play bets)
• Casino game history (live casino sessions, slot game spins, and game outcomes)
• Bet amounts, odds accepted, winnings, and losses
• Bonus activations and wagering progress
• Session durations and frequency of play

2.5 Technical and Usage Data

When you access ek33, we automatically collect certain technical information:

• IP address and approximate geographic location
• Device type, operating system, and browser type
• Referring website URL and pages visited on ek33
• Date and time of each visit
• Clicks, page views, and navigation patterns
• Screen resolution and device identifiers

2.6 Communications Data

When you contact our customer support team via email or live chat, we retain records of your communications, including the content of your messages, the date and time of contact, and any resolution provided.

3 How We Use Your Data

ek33 uses your personal data for the following purposes:

4 Legal Basis for Processing

ek33 processes your personal data on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our obligations under the Terms & Conditions you accepted when registering your account, including providing betting services, processing transactions, and managing your account.
• Legal Obligation: We are required to process certain data to comply with AML/KYC regulations, age verification laws, and other legal requirements applicable to online gambling operators.
• Legitimate Interests: We have a legitimate interest in preventing fraud, ensuring platform security, enforcing our Terms & Conditions, and improving our services, provided such processing does not override your fundamental rights and freedoms.
• Consent: Where required by law, we obtain your explicit consent before processing certain categories of data, such as sending marketing communications or using non-essential cookies.

5 Data Sharing & Disclosure

ek33 does not sell, rent, or trade your personal data to third parties for their marketing purposes. However, we may share your data with the following categories of recipients:

5.1 Payment Processors

We share necessary payment information with bKash, Nagad, Rocket, Upay, and banking partners to process your deposits and withdrawals. These providers are contractually obligated to protect your data and use it only for transaction processing.

5.2 Game Providers

When you play live casino games or slots, certain session data is shared with our game partners including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, and Spribe to deliver the gaming experience and record game outcomes.

5.3 Identity Verification Services

We use third-party KYC verification services to validate your identity documents and proof-of-address submissions. These services process your data solely for verification purposes.

5.4 Legal and Regulatory Authorities

We may disclose your data to law enforcement agencies, regulatory bodies, or courts when required by law, in response to a legal order, or to protect the rights, safety, or property of ek33, our players, or the public.

5.5 Service Providers

We engage trusted third-party service providers for hosting, data storage, email delivery, analytics, customer support tools, and fraud detection. All service providers are bound by strict data protection agreements.

6 Cookies & Tracking Technologies

ek33 uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze site usage.

Types of Cookies We Use:

• Essential Cookies: Required for core functionality such as login authentication, session management, and security features. These cannot be disabled.
• Performance Cookies: Collect anonymous data on how visitors use ek33, including page views, navigation paths, and time spent on pages. This helps us improve site performance.
• Functional Cookies: Remember your preferences (language, currency, display settings) to provide a personalized experience.
• Marketing Cookies: Track your activity across websites to deliver relevant promotional content. You can opt out of marketing cookies through your browser settings.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent you from using certain features of the Platform.

7 Data Security

ek33 implements industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL technology.
• Secure Data Storage: Personal data is stored on secure servers with restricted access, firewalls, and intrusion detection systems.
• Password Protection: User passwords are hashed and salted using advanced cryptographic algorithms. ek33 staff cannot view your password in plain text.
• Two-Factor Authentication: We offer optional 2FA to add an extra layer of account security.
• Access Controls: Only authorized personnel with a legitimate business need can access personal data, and all access is logged and monitored.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing to identify and address potential risks.

While we take all reasonable precautions, no method of internet transmission or electronic storage is completely secure. Players are responsible for maintaining the confidentiality of their login credentials and should report any suspected security breach immediately to [email protected].

8 Data Retention

ek33 retains your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal and regulatory obligations. Specific retention periods include:

• Active Accounts: Data is retained for the duration of your active account and ongoing use of ek33 services.
• Closed Accounts: After account closure, personal data is retained for a minimum of 5 years to comply with AML/KYC record-keeping requirements and to resolve any disputes or claims.
• Transaction Records: Financial transaction data is retained for 7 years to meet legal and tax compliance obligations.
• Marketing Data: If you opt out of marketing communications, your contact details are retained on a suppression list to ensure we do not contact you again.

After the applicable retention period expires, your data is securely deleted or anonymized. Anonymized data may be retained indefinitely for statistical and analytical purposes without identifying you personally.

9 Your Rights

As an ek33 player, you have the following rights regarding your personal data:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You can update or correct inaccurate or incomplete personal information through your account settings or by contacting support.
• Right to Erasure: You may request deletion of your data, subject to legal retention obligations. Note that this may require account closure.
• Right to Restriction: You can request that we limit the processing of your data in certain circumstances.
• Right to Data Portability: You may request a machine-readable copy of your data to transfer to another service provider.
• Right to Object: You can object to processing based on legitimate interests or for marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time.

To exercise any of these rights, contact our Data Protection Officer at [email protected] with your request. We will respond within 30 days and may require identity verification before processing your request.

10 Third-Party Services

ek33 may contain links to third-party websites, including payment processors, game providers, and social media platforms. This Privacy Policy applies only to ek33 services. We are not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of any third-party site you visit.

11 Protection of Minors

If we become aware that a person under 21 has provided personal data or created an account, we will immediately close the account, block access, and delete all associated data in compliance with child protection regulations. Parents and guardians who suspect a minor has accessed ek33 services should contact us immediately at [email protected].

12 Policy Changes

ek33 reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated to registered players via email or through a prominent notice on the Platform at least 14 days before the changes take effect. Non-material changes may be implemented immediately upon publication.

It is your responsibility to review this Privacy Policy periodically. The "Last Updated" date at the top of this document indicates when the policy was last revised. Your continued use of ek33 services following notification of changes constitutes acceptance of the revised policy.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how ek33 processes your personal data, please contact our Data Protection Team:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: Privacy Inquiry - [Your Account Username]
• Website: https://ek33.lat

We aim to respond to all privacy-related inquiries within 5 business days. For urgent security concerns, please mark your message as "Urgent" in the subject line.